pcd88 Privacy Policy —
How We Protect Your Data

1. Introduction

pcd88 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use our platform at https://pcd88.io. This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect personal information relating to individuals ("you", "your") who access or use the pcd88 platform, including through any associated features, tools, or communications.

This Policy forms part of our Terms & Conditions and should be read alongside them. It applies to all players based in Bangladesh and any other jurisdiction from which the pcd88 platform is accessed. We have drafted this Policy in clear, plain English to ensure that every player can understand how their data is handled.

pcd88 is designed primarily for players located in Bangladesh. Our platform, communications, and support services all operate in English to serve our Bangladeshi player base, including users in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

2. Data Controller

For the purposes of applicable data protection law, pcd88 acts as the data controller in respect of the personal data it collects from players. This means we determine the purposes and means by which your personal data is processed. All data-related enquiries, access requests, and complaints should be directed to our support team at [email protected].

Where pcd88 engages third-party service providers to process data on our behalf (for example, payment processors or identity verification providers), those providers act as data processors under written contractual arrangements that require them to handle your data only in accordance with our instructions and this Policy.

3. Data We Collect

pcd88 collects the following categories of personal data from players:

3.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Username chosen by the player
• Country and city of residence (e.g., Dhaka, Chittagong)

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (National ID, passport, or driving licence)
• Proof of address document (utility bill, bank statement)
• Proof of payment method ownership (screenshot or confirmation of bKash, Nagad, Rocket, or card details)
• Selfie or liveness image where required by our verification process

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction reference numbers
• Account balance history

3.4 Usage and Behavioural Data

• Games played, bet amounts, win/loss records
• Session duration and frequency of platform access
• Pages visited, features used, and navigation patterns
• Bonus and promotional activity

3.5 Technical Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Cookie identifiers and session tokens (see Section 10)
• Referring URL and entry point to the pcd88 platform

3.6 Communications Data

• Content of support emails, chat logs, and complaint submissions
• Marketing consent preferences and communication history

4. How We Collect Data

pcd88 collects personal data through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically: Through cookies, web beacons, and server-side logging when you access and interact with the pcd88 platform.
• From third parties: Payment processors may confirm transaction details. Identity verification partners may return verification outcomes. Fraud prevention services may share risk signals.

5. How We Use Your Data

pcd88 processes your personal data for the following purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, technical data
Age verification and KYC compliance	Identity verification data, registration data
Processing deposits and withdrawals	Financial data, identity data
Providing gameplay and betting services	Usage data, financial data
Fraud detection and anti-money-laundering checks	All categories as necessary
Customer support and dispute resolution	Communications data, transaction data
Responsible gaming monitoring	Usage data, behavioural data
Sending transactional notifications	Registration data, communications data
Sending marketing communications (with consent)	Registration data, communications preferences
Platform security and abuse prevention	Technical data, usage data
Legal and regulatory compliance	All categories as required by law

6. Legal Basis for Processing

pcd88 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to perform the contract between you and pcd88 — including account management, transaction processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: Processing necessary for pcd88's legitimate business interests, including fraud prevention, platform security, abuse detection, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of marketing communications and optional analytics cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Sharing Your Data

pcd88 does not sell your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual or legal protections:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks receive transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive identity documents to carry out verification checks on pcd88's behalf.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive anonymised session and gameplay data for game performance monitoring and RTP auditing.
• Fraud and risk management services: Specialist providers who help us detect, investigate, and prevent fraudulent activity on the platform.
• Legal and regulatory authorities: Where we are required by law, court order, or regulatory instruction to disclose player data, we will do so. We will notify you of such disclosures where legally permitted to do so.
• Professional advisers: Lawyers, auditors, and insurers who require access to certain data in the course of professional engagements with pcd88, subject to confidentiality obligations.

All third-party service providers who access your personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purposes we have authorised.

8. Data Retention

pcd88 retains your personal data for the following periods, after which data is securely deleted or anonymised:

• Account and registration data: For the duration of your active account, plus 5 years following account closure, to meet financial record-keeping obligations.
• KYC and identity verification data: 5 years from the date of verification or account closure, whichever is later, in compliance with anti-money-laundering regulations.
• Transaction and financial records: 5 years from the date of the transaction.
• Support and communications records: 3 years from the date of the last communication, unless the record relates to an unresolved dispute.
• Marketing preferences and consent records: For the duration of your account, plus 3 years following unsubscription or account closure.
• Technical and usage data (logs): Up to 12 months from collection, after which logs are anonymised for aggregate analytics purposes.

Where retention beyond these periods is required by law or is necessary to pursue or defend legal claims, pcd88 will retain the relevant data for as long as that purpose subsists.

9. Security Measures

pcd88 employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest, including payment credentials and identity document images.
• Access controls that restrict employee access to personal data on a strict need-to-know basis, with activity logging for audit purposes.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Incident response procedures to contain and report data breaches in a timely manner.

While pcd88 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, contact [email protected] immediately.

10. Cookies and Tracking Technologies

pcd88 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function, including session management, authentication, and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and previously visited game categories to personalise your experience.
• Analytics cookies: Collect anonymised information about how players navigate and use the platform, helping us identify performance issues and improve user experience. Analytics cookies are only set with your consent.
• Marketing cookies: Used to track whether promotional campaigns have been effective. Only set with your consent and only in conjunction with our own internal marketing activities.

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair or prevent access to certain platform features. For analytics and marketing cookies, you may withdraw consent at any time by contacting [email protected].

11. Your Data Rights

Subject to applicable law, you hold the following rights in respect of your personal data held by pcd88. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

12. Marketing Communications

pcd88 sends promotional emails, platform notifications, and bonus alerts only to players who have provided explicit consent at registration or subsequently opted in through account settings. Marketing messages may include information about new games, upcoming cricket tournaments such as the BPL or IPL, seasonal promotions around Pohela Boishakh or Eid, and deposit bonus offers.

You may withdraw marketing consent and unsubscribe from all promotional communications at any time by: (a) clicking the unsubscribe link included in any pcd88 marketing email; or (b) emailing [email protected] with the subject line "Unsubscribe". Unsubscription will be processed within 5 business days. Withdrawal of marketing consent does not affect transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts, which will continue to be sent as necessary for account operation.

13. Minors

The pcd88 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account with pcd88 or provided us with personal data without appropriate consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the relevant account and all associated personal data.

pcd88 implements age verification procedures at registration precisely to prevent minors from accessing the platform. We take our obligations with respect to the protection of minors extremely seriously and cooperate fully with any investigation involving underage access.

14. International Data Transfers

pcd88's infrastructure and some of our third-party service providers may process your personal data outside of Bangladesh. Where such transfers occur, pcd88 takes steps to ensure that your data receives an equivalent level of protection to that which it would receive in Bangladesh. This may include relying on contractual safeguards, such as standard data protection clauses incorporated into our agreements with service providers, to govern the transfer and processing of your data abroad.

By using the pcd88 platform, you acknowledge that your personal data may be transferred to, and processed in, countries outside Bangladesh. If you have concerns about international transfers of your data, you may contact us at [email protected] for further information about the specific safeguards in place.

15. Changes to This Privacy Policy

pcd88 reserves the right to update this Privacy Policy at any time. When we make material changes to how we collect or use your personal data, we will notify active account holders by email and by publishing the updated Policy on this page with a revised effective date. Minor editorial changes — such as typographical corrections or clarifications that do not alter the substance of the Policy — may be made without prior notice.

Your continued use of the pcd88 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of how pcd88 handles your personal data.

16. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pcd88 holds about you, please contact our data protection team:

• Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request" as appropriate
• Response Time: Within 30 days for data rights requests; within 48 hours for general privacy enquiries
• Operating Hours: Bangladesh Standard Time (BST, UTC+6), Monday to Sunday

All privacy-related communications with pcd88 must be submitted in writing via email to ensure a complete and auditable record. pcd88 does not handle data protection requests by telephone or through in-game chat.